OUTCOME FOCUSED Support Care
We believe that person-centred care is the only way to promote the independence of people with support needs. The Outcome focused support demands catering to an individual’s needs and preferences. An outcome focused care and support plan that revolves around Service User’s (SU) wishes, choices or preferences can make the DIFFERENCE.
What do they ultimately want to do? How do they picture themselves in future? What will make them happy? What can improve their quality of life?
Individual preferences and choices are the heart of outcome-based support. It focuses on SU’s wishes, choices, and preferences. For example, how they want to be cared for, and supported. Or how they prefer to communicate.
Security, health and safety
Our aim is Improved Quality of Life for the SU. Pursuing that, above average security, health, and safety checks will be ensured. Obviously, not limited to security guard for premise’s security, rounded corner walls, carpeted floor with extra padding (minimising fall risk), sufficient lighting, automatic fire alarm, accessible elevator buttons (if applicable), bathroom designed for physical disable SU, and finger tap emergency alarm system (any SU could summon help quickly and easily). Moreover, local emergency service contact, along with easy to understand steps to contact are pasted across easy to see locations such as a hallway, dining room, and living room.
Safeguarding
We have zero tolerance for abuse, harm, and neglect to SU. However, Safeguarding would be ensured when the care staff and SU knows different kinds of abuse, including psychological, physical, sexual, financial, and emotional abuse.
The care staff and SU are educated regarding safeguarding through recorded videos that are played on LED in common areas like living and dining rooms. Videos are envisaged to be self-explanatory, including signs of abuse and way (method) to report abuse or safeguarding concern. Similarly, Posters are pasted on walls, on accessible locations such as rooms and hallways so that SU can call a helpline when needed. Moreover, Care managers will have effective communication with SU and representatives so that they can inform any abuse or safeguarding concern.
Positive Risk-Taking
RISK MANAGEMENT
Positive risk-taking is the fine line between the potential benefits and harms of executing a particular task. In order to maximise independence and life quality of SU, risk is managed positively.
OUTCOME-BASED
Activities identified in outcome-based support plans are assessed to weigh potential risks (disadvantages) and benefits (advantages).
INDEPENDENCE
Benefits outweigh the potential risk, SU will be encouraged to take on that activity. Yes, we are PROACTIVE, because it is needed to improve quality of life for the Service Users. They need to take risks in order to maximise INDEPENDENCE
RISKY and HARD to ENGAGE SUs
The route to handle risky or challenging behaviour of a SU is emotional intelligence. This is where our strengths lie; we have trained our care staff regarding behavioural management, anger management, appraisal management, and Emotional Intelligence for Social Care. This helps us recognise the origin or cause of their risky behaviour. When the cause is identified, care staff knows what to do and what to not.
Timely and Accurately Performance Reporting
The route to handle risky or challenging behaviour of a SU is emotional intelligence. This is where our strengths lie; we have trained our care staff regarding behavioural management, anger management, appraisal management, and Emotional Intelligence for Social Care. This helps us recognise the origin or cause of their risky behaviour. When the cause is identified, care staff knows what to do and what to not.
Bottom Line
Care staff will be trained and provided with ample opportunities for development so that they can work as an integrated team with the single aim of improving the quality of life of SU while ensuring maximum independence. Care staff will be provided with category-specific training such as Positive Risk-Taking, Adults Safeguarding, Learning Disabilities, Basic Life Support Training, First Aid Training, Emotional Intelligence for Social Care and Support, Conflict Management, and Promoting SU’s Dignity and Respect.
Quality Assurance
We conduct internal performance reviews, internal audits, while availing services from external auditors so that if we miss something either because of negligence or unconscious bias, the externals can identify and improve that. Moreover, both the internal and external meetings regarding support services are documented, and meeting minutes are recorded for reflection.
